I ordered a cheap VPS on July. I found it down today and then I login and checked the status . It said it is automatically suspended because it has very large number of SMTP connection. Basically I only use that server for forwarding email to gmail.
I then send a ticket to them and tell them what I am doing and ask them to let me fix the problem. But finally I got a message like:
Our entire lives aren't built around been on this support system supporting a product that is "Minimal" support & unmanaged service ONLY (note, if there was an option to do bold lettering there, I would have used it)
You now have a VZDump of your data available at this link: (File Size: ~1.7G)
Note, this is purely due to your impatience.
Regards,
Ryan B
EvoBurst Solutions - Australia
Yes, exactly the CS is telling you that your product is cheap so minimal support. and BOLD letter? really rude! also it says the customer is impatient. How can the CS be like this?
Now the server is permanently terminated and there's no more response from them. I still have 7 months to go for the yearly payment. They just terminate it but just don't let you fix the problem.
Here are the full version of conversations, please read them start from the bottom
18/12/2015 00:52 Harry Cheung Client
I see the server being terminated, so what are you going to do with it? terminating it forever?
18/12/2015 00:35 Ryan Braakhuis Staff
Our entire lives aren't built around been on this support system supporting a product that is "Minimal" support & unmanaged service ONLY (note, if there was an option to do bold lettering there, I would have used it)
You now have a VZDump of your data available at this link: (File Size: ~1.7G)
Note, this is purely due to your impatience.
Regards,
Ryan B
EvoBurst Solutions - Australia
18/12/2015 00:14 Harry Cheung Client
oh my god, no people?
18/12/2015 00:05
Harry Cheung Client
is there anyone can help me?
17/12/2015 23:44 Harry Cheung Client
It seems that the server is off and I cannot start it now? is it the system detected very high number of connection again?
17/12/2015 23:28 Harry Cheung Client
hello, i modified some settings
can you check with me the smtp connections right now?
is it still very high? or is there anyway that i can check it myself on the system or vps panel?
17/12/2015 22:51
Ryan Braakhuis Staff
Timezone for the panels are set to USA (NY) Although, I am from Australia, it is currently 2:20pm
Regards,
Ryan B
EvoBurst Solutions - Australia
17/12/2015 22:42 Harry Cheung Client
I see the time in your timezone is 22:37 are you still here with me or I need to wait for you tomorrow if it is suspended again?
I now shut it down already , i will try to check the log for problems
17/12/2015 22:37 Harry Cheung Client I am still checking, please allow me some time for checking, thanks
17/12/2015 22:32 Ryan Braakhuis Staff SUSPENDING spamming VPS 5458 (192.161.53.81); it has 146 SMTP connections
As of just then,
Once again, unsuspended & set to shutdown.
Regards,
Ryan B
EvoBurst Solutions - Australia
17/12/2015 21:48 Harry Cheung Client
ok i will try to figure out what's wrong with that. Thank you very much.
17/12/2015 20:12 Ryan Braakhuis Staff
Service has been unsuspended, our system detected 160+ active SMTP sessions, you should rate limit this.
Regards,
Ryan B
EvoBurst Solutions - Australia
17/12/2015 13:25
Harry Cheung Client I am not sending spam. I just use the server to forward my email to my own email account. Can you reactivate it or what should I do?