I ordered a vps 7 months ago, they had a cheap $7 windows vps, i bought it then added $10 balance- after a day the vps was not set up, and i contacted them that when will it be set up. They said that i was on a back order. so 10 minutes later i reply i want a refund then. 2 minutes later they send me my vps details. I told them i dont want it - i just want a refund. and after 5 tickets and 20 replies and 4 months go by without a response - last month they ask for my paypal address to send the refund - and now they still have not sent a penny - i posted something like this on webhostingtalk - but those hosts are just as bad - they are trying to "defend there fellow host" but widevps.com is a scam because they are banned on webhostingtalk and look at scammer reports: http://www.webhostingtalk.com/search.php?searchid=50037413
Just beware of them and avoid them - they have support staff and they respond within 24 hours or so - but once you want a refund they close your tickets and you wont get a reply.
The november response i think was from a support staff who didnt know what he was doing. since widevps does not refund or provide the right service.