Hey everyone.
A few months ago I had a negative experience with Liquid Solutions, which has advertised on Low End Box a number of times.
I fear retribution, so I'll keep my details vague.
I had a VPS with them which I used for some scripts and small-time stuff. Entirely legit; nothing even slightly shady, and my resource usage was almost nothing. I was an early customer when they first started up.
From the first day I logged in, problems abound. Disk IO was always bad; ls would take ten seconds to return contents of my home directory. Logging in with ssh occasionally would time out. There were three outages in total during my time with them, ranging from 4.5-8 hours in length. There were some really bad environment issues, like the OpenVZ host node clock being completely wrong.
Tickets often didn't get addressed for 24-48 hours. This issue in particular I've seen mentioned by others here on Low End Talk.
I finally stopped being a customer when my VPS went offline. I didn't notice it right away because I was in the process of a long-distance move, where I took down my home server which did all of my remote monitoring. When I brought my monitoring back up, I discovered that my VPS had been down for awhile... weeks.
I opened a ticket. Two days and some hours later, I got a reply that my VPS had been corrupted and all data was lost.
Okay, so it's a good thing that I rsync backup my stuff. I guess I can restore...
But the re-image button on the control panel was missing. It's not anywhere to be found. My VPS is corrupted and unusable, but I also can't fix it.
I asked for help about this...
The help I got was that my account was closed and deleted. Note that I had just renewed my service before this. So, they took my money and just resolved the issue by closing my account and sending me on my way.
It's probably for the better anyhow. I got another tiny VPS from another provider and so far it's been a dramatically better experience (VPSdime.com).
I am sympathetic to someone trying to start a new business in this area. It's a low-margin business and providers are going bust all the time. It must be really hard to do this for a living.
That being said, I wouldn't recommend anyone else have the same experience I did.