I am a regular user of LET, using hosting service for the last 8 years from various companies, regularly read wht but not post much since i am not an ardent user of hosting services, just to learn few things i come here, I wish to share my one week experience with the company Virpus which gave me lot of head ache, raised my BP to abnormal level, read further to understand.
It all started with one fine morning when I browsed WHT and decided to buy a VPS, I searched the whole forum and found this hideous company ( Virpus) unfortunately and I regret for that decision. I found that they are providing ( originally not) a direct admin free license ( as advertised but it seems they never have any VPS or such license) with their VPS if someone pays for six months ( yummy- you can cheat them with 6 months of their money).
I got the VPS login info immediately since it’s automated, it never worked, I am unable to login to the server, I thought they will install direct admin and then give the login to me, wrote a ticket and waited for full day. There is no reply from any of them and its given that to install a panel they need 24 hours, hence waited for one another day, there is no reply.
I smelled something fishy, wrote a ticket in my login, and then the nightmare started, no one replied to the ticket for 24 hours, its very complicated to deal with this guys. Suddenly I got a reply stating that they are checking ( only checking but I found that its their practice to write some reply to the ticket so that people wont go for LET and other forums and even if they go Virpus can claim that a reply was given- A nice practice) . Then I waited for one full day and the person ( George as the ticket claims) never replied back, I wondered what is there to take four days to install a direct admin panel.
Then meanwhile I wrote a pm to one Mr.Ken in this forum who claim that he is running Virpus but there is no reply for three days. ( I am sure its operated by some school going kid, whenever he is free he login to the panel and check who is fooled by them today). I really got worried since in my experience I never faced this kind of fraudsters and all companies I had dealt with is really good one and they reply mostly within 10 hours maximum.
I become worried since there is no reply for them, wrote several tickets and I found that they will never install direct admin or give the server login which works properly, I don’t know what to do, waited for days.
Then I raised a cancellation request after 4 days (their TOS tells that in 3 days they will refund money) and also wrote to the ticket that if they are giving the direct admin login after installing I can continue but beautifully as expected they had cancelled the server and stopped replying. I lost my money, I don’t mind losing my money I at least wish that others may not get cheated further by this hideous company (not a company, one or two or may be few persons). They technically forgot ( intentionally) to read the tickets which I raised to install direct admin and attended only the cancellation request immediately see how nicely they are working with a definite plan to cheat people.
I read their TOS if you see that every company TOS will start about their service, acceptable usage, and then payment, continuation service etc, if you see Virpus TOS it starts with how they will cancel the server, how they will leave you abandoned and in what ways you will be cheated by them will the first few paragraphs. I read that and understood that many customers used foul language to their non-existent customer support only when they feel that they are getting cheated and Virpus take it as an advantage to down their server, take their money and claim its in their TOS.
Their TOS is full of words about terminating service such as what ever we do we will terminate if you scold us, terminating service if you use foul language, and also they mentioned that we have to behave nicely with their customer support even if they don’t reply for an year or two or else they will cancel their servers since it’s the property of Virpus, god someone should teach a lesson to this fellows. I think many customers might have thought lesson to their customer support persons already owing to this guy’s cheating methods.
My experience with them is summarised below and it may be my advice to all fellow Virpus’ians
No one works in that so called company only one is replying to the tickets once in a day so that they can claim that the tickets are replied
Never buy any server with them for production purpose you will end up in heavy mental tension
Person who are having high blood pressure are advised to avoid Virpus
Read their funny terms of service it tells that you should not curse them, don’t curse them, after all it’s your decision to buy a server with them so enjoying losing money to them.
They don’t install anything, anything automated will work if not it’s your good luck check your horoscope clearly before buying a server with them
Don’t expect any kind of support even if their server is dead, you directly go to their home ( not office) and start the server which will be the best way to get the server up or else it won’t work
They will simply prolong your tickets to claim that they are working on your server, once in a day you will get reply, once in three days they will apologise but will never do any work which they are supposed to do
I am writing this not to claim back my money I know that its gone and those cheaters will do anything for not refunding money let it be theirs, let them have it with them as they wish. I wish LET and its users will take some efforts so that other people won’t get cheated by this fellows.
Normally i never wrote any complaint threads or even complain about a company since I do know that it will affect their business. This time i thought of telling this here in LET since i thought it may help many to reveal about their hideous practices since i am amazed to see how beautifully people are getting cheated. Also i went to Virpus only since they are here and also advertising in LET.
May god bless them, good luck to Virpus Ken in cheating others.
Note : I had purchased another VPS yesterday with Dominionhosting and the direct admin panel is installed immediately within three hours, its working fine now.