I was reseller at servdiscount for 4 months ago.
I want to share everyone about my experiences when i use them. Please consider and think carefully before using them.
Let start with my comparsion between online.net and servdiscount. 1 is France provider and another is Germany Provider.
- Quality : normal (3 / 5). hardware can not compare with online.net. Online.net 's hardware is perfect.
- Price : normal (3.5 /5 ). price is better than online, but i will not choose because, hardware is old and slow.
- Support : super fast and helpful (0 /5). one day, if you are busy man, and needing more helps from them. Amazing, you will get 2 time for their support, let i calculate, i think it is around 3-4 hours for you. But you dont worry, your issue will solve after 3 days maximum if you have some problem with your hardware or you will never get their help if you have some problem with software because they are unmanaged.
- Service : doesnt need customers, money is first & customers is the end and we are always right in every case. ( -5 / 5 ) (****)
Total : 1.5 / 20. Great score from me. Why? Am i unfair? I say NO.
Let i tell about their works.
Their interfaces, when i connected to them at Nov 2015, long time from now. At that time, their language in website is sparing..... Homepage, product details, shopping cart,.... Wow everything is in English. start cooperating now.
After a month, my customer feels their hardware is not good and tell me to change another provider. I cancelled those servers (didnt expire yet). They accpeted my request, unfortunately, oh my god, what the hell, i look at the the billing, they will be cancelled next month. I have to pay for unused services for a month? They made me crazy?
I asked them why i have to pay for unused services?
+They said, because i chose auto renew.
I, I dont see the word is called auto renew on your site.
+T, " Automatisch ".
I, I dont know what it means, it is your language, not mine. You translated your website to English and you must translate all to ENG, why you except that word ? Looks like a cheat in billing system.
.........
After few conversation, they accepted me to reconnect my servers.
This is the first time, i disappointed.
After 3 months, and i think this is the last month........, they made me crazy again.
In 9th Jan, 2016. I request cancellation for 3 servers in 2 email letters.
First email letter, I wrote to them to cancel servers have name : a205 & t243 Click image for larger version.
Second email letter, I wrote to them to cancel the server has name : l097 Click image for larger version.
They will be expired in 26th Feb, 2016. And i got the message from them "Your servers were blocked due to outstanding invoice." In my memory, only 2 unused invoices were solved in the old conversation. What the hell is going on?
I opened the ticket and asked them why?
+T, you have outstanding invoice has to pay.
I opened that invoice and see. Oh my god, t243 & l097 were cancelled and will end in 26th, a205 is still there. I was thinking, they can decline cancellation request to get more earning ????
I replied and asked them "why is a205 still there while t243 and l097 were cancelled and in termination?" They answer me quickly, i remember his name is Daniel Alves. I gave him reply and he sent to me his reponse, then and then til i cant control my self and ask him " your company pay for you to take care of customers or pay for you to be in the customer controversy? "
And then, he helped me to terminate that server. Very perfect. But the problem it is still there. I cant connect to my servers. And opened new ticket again. They said i should pay all invoices to get back my servers.
And i checked , the 3rd invoice is still there, prices are included a205 and t243 while t243 was terminated long time ago.
The last case started from 26th til now, there is nobody takes care of me.
Once again, if you want to order their server, please read my experiences before getting many cheats from them.
I am reseller, they dont respect me, so you must think carefully before using them.