Hello all!
Back in August last year I decided to give Cloudshards a go, talking to @concerto49 for a VPS with specific specs, (link still valid https://www.cloudshards.com/cart.php?a=confproduct&i=0)
Sydney OpenVZ VPS - OpenVZ 256MB OZ
1 CPU
256MB / 256MB VSwap
8GB RAID10 HDD Space
175GB Bandwidth @ 1gigabit
99.9% Uptime SLA
1 IPv4 Address
8 IPv6 Addresses
TUN/TAP
Instant Setup
So where to start, I was hosting a closed recursive DNS server, straight away upon installing the OS I noticed a huge amount of random traffic hitting the server, unusual so I left it for a few weeks in hopes it would settle down, alas it didn't so I opened a ticket (#461677) fair enough. Odd that it started happening straight away, I didn't take them up on the IP change..
At this point I learnt that Cloudshards was single homed, they denied this, however it was proven by BGP records (hopefully I'm getting this right, I didn't actually do this part). My speeds offshore were dismal, this was suppose to a 1 gbit line, I ticketed in again.. To hopefully get a fix, I supplied all documentation they wanted, we took it further, fine, great I'm getting somewhere! But then, BAM! Paul logs into my server, without warning, without permission .. what a sad sad day (who know what this guy did to my box) (#550835)
A month down the track, I left everything as is, the DNS server was resolving my queries (the DC is about an hour away so it's nice and zippy .. for me) I gave up on the networking issues to be honest, it wasn't worth my time. Out of no where the server just goes offline, solus offline .. great (#556608)
A few months more 15/02/2016, server again goes offline.. I'm trying to keep my cool (#647269) It is getting frustrating, extremely frustrating. Considering I could've just got a server with RansomIT and been fine..
Four days later, this is where it gets fun, I was using my TS server talking to a friend, BAM server out again ... Now we both sat there waiting for it to return, it took awhile we ended up using Steam Voice Chat in the meantime (which outperformed this hunk of junk) (#357187) .. I just got fucking lied too!
Nine days later (fuck me) (#588204)
Month later, Asking for a refund and cancellation.. (#370180)
Totally gave up at this point, decided to send it a request to cancel the server at the end of the billing period (Yearly) and turned off the VPS. Their TOS said 30 days (I read this wrong missing the dedicated part infront) so I thought I needed to cancel earlier I didn't, but I did it anyway.
Now back to present day, my server has been cancelled, I cannot access solus .. good god how can you fuck up this bad bro. (#727840) Sad face :(
All in all I don't think I expected too much from these guys, the network issues where annoying, considering it was being used to backup to and fro, had a DNS resolver and a TS server used by 5 people...
I have still yet to receive a response to my ticket and I probably won't get one, I'm now in the process of reporting to the ACCC as their refund policy isn't in line with Australian Consumer Laws.
**When you can cancel a service ** https://www.accc.gov.au/consumers/consumer-rights-guarantees/cancelling-a-service