Hi everyone,
I have a VPS account at dediserve.com to host 3 ecommerce websites. Today, the server is dead. No warning from Dediserve about it. When i create support ticket, the staff let me know that [B]"they had an storage array issue on the HV and that corrupted the file system of the VM"[/B] and can only restore my account to the snapshot i [B]1 month ago[/B]. Yes, [B]1 month[/B]. My database backup is generated daily on that server by virtualmin. I cannot access them now. My snapshot feature on this account is enabled, it is supposed to backup daily too. I bought 40 GB disk space and i have 10GB free space for snapshot. I have only used like 5 GB for web data on that server and support staff said that because my total disk is 40GB > 10GB hence the snapshot feature failed, which really doesn't make sense to me. This snapshot feature is not working and their system doesn't have any kind of alert to notice users. I don't understand that Storage array issue but apparently this is not my fault at all and they can simply refuse to do anything about it if I don't store backup myself on local computer. Is that really what hosting company nowadays doing? They rely 100% on user backup, they can delete server at any time, break it for their own reasons and then refuse to do anything about it just because in the terms and conditions states that customer need to take full responsibility? I need some adivces please.