I've had a ChicagoVPS server for almost 2 years without complaints.
3 Days ago they wrote that they needed to change the IP address of a server but would advise me when it happened. I wrote back asking for the new IP address and more specific timing.
48 hours ago they advised they hadn't made the change but would advise.
36 hours ago they changed the IP address without no advice or warning nor notification of the new IP address. I found out 13 hours after that when a client sent me a message that their website was down on a weekend.
The IP address change broke firewalls, DNS, webservers and email systems.
I raised a support ticket pointing out that their control panel still listed the old IP address. They replied "it's working see ping results here" and "We are sorry for the inconvenience caused to you, we have only changed your server IP address and didn't made any change in your server."
DNS (and slaves), Firewall, webservers, FUBAR!
So 24 hours later I'm nearly finished fixing this mess. Client domains are FINALLY back on the internet and I'm updating SFX entries and configuring MX secondaries.
I think "check blacklists for the new ip address" surely that's okay?
Nope! ZEN spamhaus has the 1/4 of entire class B address block (/18) blacklisted forever! "2015-12-xx xx:xx GMT | velocity-servers.net Spammer hosting (escalation) Far too much spam & cybercrime hosting on this network."
Let's see how they explain their way out of this one.
Anybody have a good experience with these jokers?