GVH support review -- Can your support guy just be professional and productive?!
About 3 days ago, GVH have move my VPS to a new node, which means and IP change. I submit an ticket to request them change my second and third IPs to be not so close to each other. Not sequential I mean. But three days are gone, their support still do nothing except asking me some nonsece like a curious child. Why just listen to client's need? After all it's just a simple thing to do. And cost 3 days, still not fixed.
When I brought the VPS they get same thing done quiet quickly within a sigle ticket as many other VPS providers. But now, I've reply the ticket 4 times, still not get things done! maybe their new support is just not a tech guy.
I've been use GVH VPS for quiet some time. To be fair, their VPS is quiet stable, as long as to my experiece, I only get several down time for the VPS I purchased. Which is quiet acceptable for low end VPS with such big specs.
I write it here, maybe their owner can do something about it. Or at least I complained