Hi all,
I just wanted to let you know that you might not want to choose LiquidSolutions for your next VPS, due to their lack of respect for customer privacy.
I used the company for a few months, then switched to another provider. Today I was conducting a review of all of my online accounts, deleting any accounts that I no longer use. (I do this because I prefer that my personal information is kept only by those who need access to it.) Anyways, I asked LiquidSolutions to delete my account, since it contains my mailing address and phone number, and they refused.
Initially, they said they needed to keep this information for "legal and tax purposes." I pointed out that their privacy policy says nothing about this requirement. They responded that their privacy policy only outlines how information is shared with third parties, and that "as this is not sharing your information it would not be listed there." I pointed out this didn't make any sense - if they weren't going to share the information with anyone, they didn't need to keep it.
I then asked them about the particularities of these "legal and tax" obligations, but they couldn't provide any evidence other than a link to an Australian government webpage on small business recordkeeping requirements. I pointed out that this website says nothing about having to keep customers' personal information.
Eventually they stopped providing any coherent rationale whatsoever, stating simply that "we will not be deleting your account. This is our final decision." I then threatened to seek any available remedies under Australian privacy and data protection law, and to bring my ordeal to the attention of the folks at LowEndBox, and they stated that any further communication would have to be with their lawyers.
What's more, after I attempted to manually delete my personal information, they locked down my profile page and prevented me from making any changes.
I really don't understand why they are so intent on keeping my personal information. The lesson to take from all of this is that there are plenty of low end VPS providers with similar pricing, so it's really not worth your trouble to go with LiquidSolutions.