Recently we had a case of what appears to be pretty clear cut Fraud. Buyer has issues with his backend server, and then proceeds to open 12 disputes for services rendered over the full 180 days allowed. (2-3 services over 6 months, and considerable money)
Of course given the severity of such an action, we called PayPal and had a chat. Primarily worried about the Intangible items policies resulting in a decision in the buyers favour before the appropriate attention was given to the case.
Results from these disputes have today started to come in.
We’ve completed our review of your case ***. Due to the unique circumstances, we've decided to refund the buyer at no cost to you.
Your account won't be debited and the case has been closed. You don't need to take any action.
Interesting, I haven't seen that before - both people refunded. Nice to see some of our Fees coming back. Anyone else seen that before? I wonder if the cases got a note attached when we called. hmm.
Thank you PayPal anyway, its rare that you get applauded for your handling of Disputes & Chargebacks online. I hope this is a step in the right direction for the future :)