Hardware:
5/10 My hardware was reasonably new, aside from the hard drive, which had a large number of years on it. I was quite worried about the drive failing on me as I was to use it as a production server.
Network:
8/10 Pretty much the only good thing about this provider is their network, which is exceptional.
Payment:
2/10 Paying through their portal was fine, until they told me that I hadn't paid to the correct address (support@volumedrive.com vs (paypal@volumedrive.com). How was it my fault that their portal was incorrect. It took a number of hours of confusing, conflicting information before they finally told me everything was fine and that they'd have my server up that day or the next day (read below for what actually happened).
Support:
0/10 Literally the worst support in history:
Firstly, they couldn't even get their PayPal account right on their orders. Then, they delayed my server being racked for 5 days- even though I had been told they would do it that day.
Next, a member of their team authorized me to get a second drive for free as the drive I was using had over 6 years on the clock. Next minute, another person from the team hit me with a $20 bill, to which I then told them that this was supposed to be no-cost. They then went off to confirm it, which they finally did. It then took almost a WEEK to get my new drive installed, with them telling me every single day that they would do it "in a few hours". In the end, I got so fed up, I didn't even USE my server for the purpose I'd intended.
About 5-7 days before my bill was due, I told their support to cancel my server at the end of the billing period, to which they replied: "Okay, this has been reflected on your account."
Yesterday, I received an email from Dominick, which told me "Hey your payment is late!" along with a bill.
I'm fed up with their support. They seriously need to solve their communication problems.
Final score: 3/10 I recommend you choose another provider, or think carefully about what you want before choosing this one.
Thanks for reading :)